TERMS AND CONDITIONS

Welcome to JOYMED RAY LIMITED. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms and Conditions.

1. About Us

JOYMED RAY LIMITED is a registered supplier of medical equipment, laboratory supplies, and healthcare products based in Nairobi, Kenya.

2. Eligibility

1. You must be at least 18 years old, or under the supervision of a legal guardian.
2. You agree to provide accurate, current, and complete information when placing orders.

3. Products and Descriptions

1. We strive to ensure all product descriptions, specifications, and pricing are accurate.
2. Errors may occur, and we reserve the right to correct them without prior notice.
3. Product images are for illustration purposes and may differ slightly from actual items.

4. Pricing and Payment

1. All prices are listed in Kenyan Shillings (KES).
2. Prices are subject to change without notice.
3. Orders are processed only after full payment confirmation.
4. Accepted payment methods include mobile money, bank transfer, and other listed options.

5. Order Acceptance and Cancellation

We reserve the right to accept or decline any order at our discretion.

Orders may be canceled due to:

1. Stock unavailability
2. Pricing errors
3. Suspected fraudulent activity

6. Delivery and Shipping

1. Delivery timelines are estimates and may vary based on location and availability.
2. Customers are responsible for providing accurate delivery details.
3. Risk and ownership transfer to the customer upon delivery.

7. Medical Use Disclaimer

1. Products are intended for professional medical use or as guided by qualified personnel.
2. JOYMED RAY LIMITED is not liable for misuse, misinterpretation, or improper application of products.

8. Warranty

1. Warranty coverage varies by product and manufacturer.
2. Warranty does not cover damage caused by:
3. Misuse
4. Improper installation
5. Unauthorized repairs

9. Limitation of Liability

JOYMED RAY LIMITED shall not be liable for any indirect, incidental, or consequential damages arising from:

1. Use of our products
2. Delays in delivery
3. Website interruptions

10. Intellectual Property

All content on this website, including logos, text, and images, is the property of JOYMED RAY LIMITED and may not be used without prior written permission.

11. Privacy

Customer information is handled confidentially and used only for order processing and service improvement.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

13. Governing Law

These Terms and Conditions are governed by the laws of Kenya.

RETURN POLICY

At JOYMED RAY LIMITED, we prioritize safety, quality, and regulatory compliance in handling medical products.

1. Return Eligibility

Returns are accepted only if:

1. The item delivered is defective or damaged
2. The wrong item was supplied
3. The item does not match the confirmed order

2. Non-Returnable Items

Due to safety and regulatory requirements, the following items cannot be returned:

1. Opened or used consumables (e.g., rapid test kits, reagents)
2. Sterile items once the seal is broken
3. Special-order or customized equipment
4. Items damaged due to misuse or improper handling

3. Return Timeframe

1. Consumables: within 48 hours of delivery
2. Equipment (unused and unopened): within 7 days

4. Return Procedure

To request a return:

1. Contact our support team
2. Provide proof of purchase (invoice/receipt)
3. Submit clear photos or videos of the issue
4. Await approval before returning the item

5. Inspection Process

1. All returned items are subject to inspection
2. Items must be in original condition and packaging

6. Refunds and Replacements

Once approved, we may offer:

1. Product replacement
2. Store credit
3. Refund (where applicable)

Refunds are processed within 7–14 working days.

7. Return Shipping Costs

1. If the issue is our fault → we cover shipping costs
2. If not → the customer bears return shipping costs

8. Compliance Notice

Due to the sensitive nature of medical products, all returns are handled in strict compliance with health, safety, and regulatory standards.

9. Contact Information

JOYMED RAY LIMITED

📍 Nairobi, Kenya

📞 0711902902 / 0720338864 / 0728329619

Checkout Notice

“By placing an order, you agree to our Terms & Conditions and Return Policy.”

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